If we were unable to accept 'credit card not present', our businesses would suffer. We like the ease of use and the email confirmation from each transaction.
Julie Greig - Director Burkes Pass Motel
Burkes Pass Motel
Solutions for Card Processing
Helping the hospitality industry
Burkes Pass Motels Accommodation and Gallery, is an older style, rural, retro boutique motel halfway between the townships of Fairlie and Lake Tekapo. It is the gateway to the Mackenzie Country, centrally located for day trips to Mt Cook and beyond. The township is named after Michael John Burke, a graduate of Dublin University, who discovered the passageway which leads up into the Mackenzie Country in 1855. This was an alternative route to the Mackenzie Pass, which the notorious alleged sheep stealer, James Mckenzie, had used to take his sheep into the Otago goldfields.
There are just 18 permanent residents in Burkes Pass Village, along with several holiday homes. While some may consider no cell phone coverage a benefit here, the remoteness does cause other problems – there are no supermarkets or restaurants, nor banks, but the evening starry skies and majestic mountains more than make up for the lack of retail outlets.
Julie Greig, who owns and manages the business with her husband Jan Zyzalo, was unable to accept and process 'card not present' pre-paid bookings. Julie states, “When we began the business, we were using our EFTPOS terminal, but it was really difficult as back then, we could only collect payment when customers arrived. We had to 'wise up' to the fact that we needed to take payments in advance to safeguard our revenue in the event of a no-show or cancellation.
So we looked for a solution and after considerable research, settled upon Zippity Pay. Zippity Pay offered an easy to use online credit card processing system that provides a number of features that work very well for us. Our target motel customers, directed to us from a third party booking website, pay in advance. With 65% of our motel business being processed via Zippity Pay's online portal, we needed a secure, reliable and robust system which Zippity Pay has delivered. As well as using Zippity Pay for our motels, we also use it for my art business. While I have paintings and prints exhibited in our gallery in Burkes Pass, I also have many online customers from New Zealand and overseas. Zippity Pay has made it easy for us to process these online bookings and art sales. If we were unable to accept 'credit card not present', our businesses would suffer. We like the ease of use and the email confirmation from each transaction. It makes it easy to track bookings and provide clear visibility to the customer around their bookings. If a refund needs to be made, there is usually a small cancellation fee which we make clear when they book with us, all the transaction references are there – it's easy to track”.